Error: Unable to prepare your authorization
【相关信息】
Article ID: 42549
Software:
ArcGIS for Desktop Advanced 10.1, 10.2
ArcGIS for Desktop Standard 10.1, 10.2
ArcGIS for Desktop Basic 10.1, 10.2
Platforms: N/A
【错误信息】
When authorizing ArcGIS for Desktop online, the Authorization Wizard fails with the following error:
"Unable to prepare your authorization."
【错误原因】
The error may be caused by any of the following:
The Transport Layer Security (TLS) and Secure Sockets Layer (SSL) protocol connections are blocked by the antivirus or firewall, preventing connections to the ArcGIS License Server.
The FlexNet Licensing Service has been disabled or stopped, preventing the FlexNet Publisher licensing module from functioning.
There may have been corrupted files or registry keys in the installation of ArcGIS for Desktop that cause unexpected behavior in the software.
Article ID: 42549
Software:
ArcGIS for Desktop Advanced 10.1, 10.2
ArcGIS for Desktop Standard 10.1, 10.2
ArcGIS for Desktop Basic 10.1, 10.2
Platforms: N/A
【错误信息】
When authorizing ArcGIS for Desktop online, the Authorization Wizard fails with the following error:
"Unable to prepare your authorization."
【错误原因】
The error may be caused by any of the following:
The Transport Layer Security (TLS) and Secure Sockets Layer (SSL) protocol connections are blocked by the antivirus or firewall, preventing connections to the ArcGIS License Server.
The FlexNet Licensing Service has been disabled or stopped, preventing the FlexNet Publisher licensing module from functioning.
There may have been corrupted files or registry keys in the installation of ArcGIS for Desktop that cause unexpected behavior in the software.
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EsriSupport
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Perform the troubleshooting steps below to resolve the error.
Solution A: Disable the antivirus and firewall software.
1. Disable the antivirus and firewall software installed on the machine.
2. Launch the Authorization Wizard to authorize ArcGIS for Desktop.
If the error still occurs, proceed to Solution B.
Solution B: Check the Startup Type of the FlexNet Licensing Service.
1. Navigate to Windows Services from the Desktop by clicking Start > Control Panel > Administrative Tools > Services.
2. Locate the 'FlexNet Licensing Service'. If the Startup Type is not 'Manual' proceed to Step 3, however if the Startup Type is set to 'Manual' proceed to Solution C.
3. Select and double-click the FlexNet Licensing Service.
4. Change the Startup Type of the service to 'Manual'.
5. Click OK and close the Services console.
6. Launch the ArcGIS Authorization wizard again to authorize ArcGIS for Desktop.
If the error still occurs, proceed to Solution C.
Solution C: Repair ArcGIS for Desktop.
1. Launch the ArcGIS for Desktop Installer by double-clicking the Setup.exe file in the ArcGIS installation folder.
2. Select the Repair option, and click Next. Click OK on the following window.
3. Once the repair has been completed, run the Authorization Wizard once again to authorize ArcGIS for Desktop.
If the error still occurs, proceed to Solution D.
Solution D: Perform a complete uninstall and reinstallation of ArcGIS for Desktop.
Esri cannot guarantee results from incorrect modifications while following these instructions. Therefore, use caution and proceed at your own risk.
1. Uninstall ArcGIS for Desktop via the uninstaller.
2. Navigate to the C:\Program Files\ folder and rename the 'ArcGIS' folder to 'ArcGIS_old'.
3. Navigate to the following folders and rename the 'ArcGIS' folder to 'ArcGIS_old'. If there is an 'ESRI' folder, rename it to 'ESRI_old'.
• C:\Program Files\Common Files
• C:\Users\<user>\AppData\Roaming
4. Launch the Registry Editor from the Desktop by typing in 'regedit.exe' in the Windows Start menu search box.
5. Navigate to the following registry keys and rename 'ESRI' to 'ESRI_old'.
6. Navigate to the following registry key and remove the ArcGIS 10.x registry keys.
7. Save and close the Registry Editor.
8. Clear past authorization attempts from the FlexNet Publisher Trusted Storage cache.
9. Reboot the machine for changes to take effect.
10. Reinstall ArcGIS for Desktop and run the ArcGIS Authorization Wizard to authorize the software.
【相关信息】
The following error message may appear when using the software authorization wizard in various environments: "Unable to prepare your authorization".
The instructions provided describe how to authorize ArcGIS Desktop 10 Singe Use online.
【创建及修改时间】
Created: 5/14/2014
Last Modified: 8/12/2014
【原文链接】
http://support.esri.com/en/kno ... 42549
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